Eat Out to Help Out Scheme FAQ

Below you will find all the information you need to sign your business up for the Eat Out to Help Out scheme.

The scheme has been created by the UK Government to encourage the general public to use local restaurants and can be used all day on Mondays, Tuesdays and Wednesdays from the 3rd to the 31st August 2020. Businesses will be able to claim reimbursement for this discount through the scheme.

The scheme offers diners a 50% discount, up to a maximum of £10 per person for food and non-alcoholic drinks, to eat in or to takeaway. There is no limit to the number of times customers can use the offer during the period of the scheme but alcohol and service charges are excluded from the offer.

Diners can register for this offer until the 31st August.


Can my business register for this scheme?

You can register your business if you:

  • sell food for immediate consumption onsite
  • provide your own dining area or share an area with another establishment
  • were registered as a food business with your local authority on or before 7th July 2020

You cannot register:

  • a business that offers takeaway only
  • catering services for private functions
  • hotels which only offer room service
  • dining services (eg: packaged dinner cruises)
  • mobile food vans or trailers


What do I need to complete my registration?

You will need:

  • Government Gateway ID and password for your business (you can easily create an account online if you don’t have one already)
  • Name and address of each establishment you want to register
  • UK bank account number and sort code for the business you wish to register
  • The address on your bank account for the business

You might also need:

  • Your VAT registration number
  • Your PAYE scheme reference number (if applicable)
  • Corporation Tax or Self Assessment unique taxpayer reference


Okay, where can I sign up and what will happen?

You can sign up for the scheme by going to this website. You will be instantly registered and you should receive a registration number – this is important as you will need this to claim your reimbursement.

You will be able to download promotional materials to display in your premises to promote your participation in the scheme. You will also be added to a public list of registered establishments.

Make sure you are definitely registered before promoting your participation in the scheme, to avoid any confusion with your customers. If at any point you want to stop participating and you want to be removed from the public list, you will need to contact HMRC.

Please note: if you are registering more than 25 establishments that are part of the same business, you don’t need to provide information for each one. You should provide a link to a website where you can find information on each premises participating in the scheme, including the specified trading name and address. You might need to provide the HMRC with a full list on request.


Do I need to keep a record of anything?

It is important that during this time period you keep a record of:

  • The total number of people who have used the scheme at your premises
  • The total value of all transactions using the scheme
  • The total amount of discounts you have administered


So, what happens after the 31st August?

The claiming service for reimbursement will open on the 7th August and will close on the 30th September. Businesses should wait 7 days from registration to make their first claim and then HMRC will pay eligible businesses within 5 working days.

You will still need to pay VAT on customer transactions but you will be able to submit a weekly claim. Money received through the scheme is still going to be treated as taxable income.


Still unsure about the scheme or need some help?

Don’t worry! Our dedicated and friendly business support team are on hand Monday to Friday to help answer your questions or queries. We want to help Black Country businesses take advantage of this scheme and get the support they need during COVID-19.

You can get in touch with us without even leaving our website, click the speech bubble which should be on screen now OR you can complete our easy contact form, call us on 0300 770 2245 or if you don’t feel like talking, you can email us at